Your guide to everything you need to know
// FAQs \\
Frequently Asked Questions
Underwriting
? Please clarify looting and when this will be a valid claim under Sasria?
Looting is not a stand-alone Sasria peril and will only be considered as a valid claim in terms of Sasria if it occurs during an active Sasria peril for which Sasria accepts liability.
? How is the security cost extension covered in terms of Sasria?
Sasria has split the security extension cover into two and this only applies to the Sasria Fire and Contract works policies. Rate applicable to this extension depends on the section it is added onto i.e. Fire rate applicable if insured under this section, Contract works rate applicable if insured under this section. 1. Imminent danger – protection of property prior a loss is limited to R10m annual aggregate (this responds before a loss occurs). 2. Normal security cost cover – protection of property after a loss, the limit for this cover is according to underlying policy limit, can be greater that R10m (this responds after a loss occurs).
? Is Security Costs cover provided under Goods in Transit and Plant?
Security Costs cover is not provided for a moving risk under the Goods In Transit. The cover provided is to safeguard the insured’s premises on a policy level. NB: Security Costs cover is not provided for Plant items as the cover is for the contract site and not plant items.
? Must multiple fire rating categories sums insured be combined to calculate the magnitude discount?
Yes. When calculating the magnitude discount, we use the multiple fire category sums insured.
? Must the same magnitude discount that was used at the renewal of a coupon be used in the event of an extension of the coupon?
Magnitude discount is calculated at renewal or inception of a coupon policy and may not be recalculated mid-term where there are mid term policy adjustments. The only exception is where there are acquisitions or disinvestments of COMPANIES.
Claims
? How do I submit a Sasria claim?
The underlying insurer must review the possible Sasria claim based on the details provided by the insured. Once the underlying insurer is satisfied with the details and has reason to believe that the event is linked to a Sasria event. It is the responsibility of the agent company to submit the claim to Sasria within 30 days of the occurrence of loss/ damage or as soon as the underlying insurer confirms the loss/damage is due to a Sasria peril.
? How long does Sasria take to process the claim?
Sasria claims may be delayed due to the complexity of the claim. Fast-track claims have shorter time frames for finalization (25 days), whereas complex claims require longer periods for assessment and finalisation (50 days). Delays may also occur if the correct and complete documents or information are not provided.
? What is proof of merit, and where do I obtain/ find it?
This refers to a document or media article from a reputable source such as a formal news outlet, or social media platforms like Twitter or Facebook, confirming the occurrence of a Sasria event. It may also include a police report confirming the same. (Note: An affidavit will not be accepted at the claims stage to verify the circumstances of loss, as it is not considered sufficient proof of a riot.) The proof of merit must be directly linked to the damages or loss incurred, which is the subject of a claim registered with Sasria.
? Is proof of premium required even when the Sasria coupon has been sent, and what documentation is accepted as proof?
Yes. While the Sasria coupon provides confirmation of cover, Sasria still requires proof that premiums have been paid correctly and in full for the relevant period. Accepted documentation includes the policy schedule, proof of premium payment (such as a bank statement, receipt, or official payment confirmation), and the coupon itself. It is important that these documents clearly indicate who the insured is, which Sasria cover sections have been selected, the risk address, and the premium paid. Together, these serve as evidence that the policy is active and that any claim is processed under the correct terms.
? How do I follow up on my claim?
It is important to know which mail box to address issues experienced. To send a new claim, these must be sent to newclaims@sasria.co.za To send documents related to payments such as invoices or agreement of loss, these must be sent to payments@sasria.co.za For any queries related to registered claims, you can send these to claims@sasria.co.za (Please ensure to include the claim number in the subject line using the correct format M1\25\12345). For s, compliments or service issues, you may send these to contactus@sasria.za or alternatively you may contact Sasria by either calling in on 011 214 0800.
? Why, do we need to sign the undertaking on the AOL since Sasria has been provided with the signed AOL and banking details?
In order to confirm that you have validated that the signature and banking details belong to the insured.
? What is the SLA for payments, and why does Sasria require supporting documents such as a bank account copy, ID, or company registration certificate?
The SLA for payments is 72 hours from receipt of the agreement of loss and 5 days from receipt of invoices, provided that all payee details are validated by our system. Supporting documents are required to ensure that payments are made correctly and securely. A copy of the bank account confirms that the payment is credited to the correct account, while a copy of the ID or company registration certificate validates the identity of the insured or company, ensuring that the indemnity is paid to the correct person or entity.
? Why does Sasria close claims as Not Taken Up?
When there is insufficient progress due to outstanding information or documentation from a claimant, as per the Sasria claim process, the claim must be closed as Not Taken Up. This status indicates that the claimant has not provided the necessary details for Sasria to proceed with the claim assessment. The file will close after a certain period and Sasria might not open it reopen it and your corporation in submission of complete and correct documents to avoid the claim being closed without an option to reopen.
? Clients receive car hire from their underlying insurance. Why don’t they receive it when they have a Sasria claim?
The Sasria motor policy is standalone policy and does not attach to the benefits of the traditional insurance. Currently, car hire is not a benefit under the Sasria motor coupon.
? What are the typical reasons a claim may not be settled, and what is the turnaround time to receive formal communication about it?
Claims may not be settled for several reasons, including (this list is not exhaustive and not in any particular order): • Lack of evidence confirming that the loss or damage is due to a Sasria peril. • Claims have prescribed: o Motor claims prescribe after 12 months. o Non-motor claims prescribe after 24 months. • Extensions not covered by Sasria, e.g., Prevention of Access. • For Business Interruption (BI) claims, absence of material damage that led to the interruption of business operations. Once all required documents are received, a decision on liability will be communicated to the insured within three (3) days. If the forum resolves to reject the claim, the rejection letter will be issued to the agent or broker within five (5) working days.
Our Offerings
Material Damage
? Does Sasria automatically attach to the underlying policy extensions?
Sasria does not automatically attach to underlying policy extensions. All extensions must be listed, and a premium charged in order for them to be covered in terms of Sasria.
? How is the Sasria free extension cover provision applied?
Sasria gives free cover of R250,000 per extension and accumulatively to a maximum of R1,000,000 for all extensions combined on Commercial policies and up to R250 000 free cover for Domestic policies, limited to R100 000 per extension.
? Is the free provision cover for extensions applicable to all Sasria policies?
No, the free extension cover is only applicable to fire policies.
? Which Sasria rate applies for mix use properties?
Where a building is used both for commercial and domestic purposes and the risks can be undisputedly separated from each other, separate rates should be applied i.e. commercial and domestic respectively. However, where the risks cannot be clearly separated then the commercial rate should be applied to the entire building.
? Is ownership of the property necessary or can a councillor/mayor insure place of residence?
The councillor can cover place of residence as the risk is where the councillor resides.
Money
? Can the money sum insured be added to calculate the magnitude discount?
The money sum insured cannot be added to the magnitude discount calculation, but the resultant discount may be applied to this section.
? How is the premium for money calculated?
Sasria uses the underlying premium to calculate the money premium, but cover will be according to the policy limit.
Goods in Transit
? What is RSCC and why is the rate 50% less than without RSCC?
RSCC is the Riot Strike Civil Commotion Clause cover, which is similar to Sasria cover and is sold by the marine institutes for clients that go beyond Sasria territorial limits. RSCC policy holders are given a 50% discount in premium when purchasing Sasria cover because of dual coverage.
? What rate is applicable to the transit section premium calculation?
Sasria has different basis of coverage in term of the transit risk section e.g. fixed and nonadjustable rates, turnover basis, load limit etc. The rate applicable depends on the basis of coverage on the underlying policy as Sasria attaches to same.
Business Interruption
? Does the Sasria Business interruption cover attach to the underlying policy cover?
Sasria Business interruption is a stand-alone policy and does NOT attach to the underlying policy.
? Does Sasria provide cover for Additional Increase in Cost of Working (AICOW) only?
No, AICOW is an extension and cannot be covered on its own. This extension is covered at 1,5% times the base rate.
? Is the Working Expenses (WE) coupon used to issue Gross Profit (GP) or is there a separate?
WE coupon is for working expenses only, there is a separate GP coupon for Gross profit cover.
? Can an insured claim for loss of income where there was no material damage claim accepted in terms of Sasria?
The general rule dictates that the Sasria BI cover must always follow the material damage of the property listed in the policy schedule. BI following a non-material damage claim cannot be accepted as a valid claim.
Contract Works
? How do I insure the construction risk for Sasria?
Construction risks can be insured either on an annual turn-over (annual policy) or on the contract value (specific contracts).
? If a plant is insured under the plant all risks, can I insure it under the motor policy for Sasria purposes?
The only time you can insure a plant under the motor section, is when the plant is registered for road use.
? Can construction risk section be included in calculating the magnitude discount?
The construction risk section has a separate magnitude discount calculation, and this is applicable to project specific cover only.
? How is escalation and inflation calculated for Sasria if it is charged under the underlying policy?
If an underlying premium is charged for this extension, the underlying method used to calculate this premium is also used to calculate the additional Sasria premium.
Motor
? Does the motor cover attach to the underlying policy cover?
Sasria cover is a stand-alone policy and does NOT attach to the underlying policy.
? Does Sasria provide car hire?
Sasria cover does not extend to include car hire.
? Can construction plant be insured under the Motor section?
Only mobile plant that is registered for road use can be covered under the motor section.
? How is Sasria charged for vehicles on a policy that are only insured for Motor Third Party or Motor Third Party Fire and Theft?
These are charged the normal Sasria motor rate which is according to the category they fall within.
