Our Claims and Underwriting Hub streamlines your insurance needs, from claims submissions and understanding what you are covered for to risk assessment. We offer clear communication, seamless solutions, expert support and comprehensive FAQs to help you navigate your customer journey with us.
+27 11 214 0800
36 Fricker Road, Illovo Sandton, 2196
Postal Address: PO Box 653367, Benmore 2010
0800 212 676
0860 004 004
© All Copyright 2026. Sasria is an authorised FSP registered under license number 39117. Sasria SOC Ltd: Reg No 1979/000287/30
Appointed: 2026
Qualifications: Bachelors Degree in Psychology (University of the Western Cape), Honours in Psychology (University of the Western Cape) and Masters in Business Management (University of Johannesburg)
Expertise: Shyless brings extensive experience across the full spectrum of human capital management within leading institutions such as Standard Bank, JSE, the South African Reserve Bank and most recently the EPPF. With expertise in Behavioural Sciences and Business Strategy, she is a registered Psychometrist with the Health Professions Council of South Africa (HPCSA) and holds a Master’s degree in Business Management, further strengthening her strategic insight. Her unwavering commitment to people excellence is vital to Sasria’s organisational culture and long-term objectives.
Sasria POPIA Statement
Sasria Privacy Policy Sasria SOC Limited (Sasria) is committed to ensuring the privacy and integrity of information received through this website. All data of a personal nature submitted or provided by visitors will be treated as confidential and will not be disclosed to any person without the express consent of the visitor. Sasria will take all reasonable measures to ensure the prohibition and removal of sensitive, confidential, and personal information submitted through available channels (namely email link and/or “contact us” platform).
Due to the nature of the internet, it is not possible to guarantee that information submitted or posted on our website is secure. Sasria will strive to maintain a safe and comfortable browsing experience with minimum risks to the visitor. The collection of personal information shall be for business purposes, which include but are not limited to assisting visitors with complaints or escalation thereof. Sasria may provide third parties with general information that does not include personal information about the visitors, such as their contact numbers, email addresses, names, etc., and which is intended to be used solely for compiling statistical or demographic information.
This Privacy Policy will be governed by, and construed and interpreted by, the laws of the Republic of South Africa. When one visits our website and provides us with their personal information, the visitor will be agreeing to the lawful processing of their personal information in line with applicable legislation. Visitors are kindly advised to read and understand this Privacy Policy before they provide us with their personal information.
Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations
Changes to This Statement
We may update this Privacy Policy Statement from time to time. The latest version will be posted on this page with an updated effective date
Contact Us:
If you have any questions or concerns about this Privacy Policy Statement or our processing of your personal information, please contact:
Information Officer: (Mpumi Tyikwe)
Email: ( contactus@sasria.co.za )
Phone: (+27 11 214 0800)
Address: (36 Fricker Rd, Illovo, Sandton, 2196)
Motor Cover
This policy covers you for everyday driving from your daily commute to all your personal and social journeys.
Appointed: 2024
Qualifications: Bachelor of Commerce in Business Finance & Information Systems at the University of the Witwatersrand and Certificate in Advanced Business Analysis Honours level course at the University of Pretoria.
Expertise: Fiona’s career spans over 20 years of professional experience across consulting and insurance, including a 14-year tenure at AIG, where she headed strategic IT initiatives across Sub-Saharan Africa. She joined Sasria in 2024 as Chief Information Officer. Her qualifications in Business Finance, Information Systems and advanced Business Analysis complement strong project management and data-solution implementation expertise, enabling effective technology-driven transformation. Her leadership in Applications and Infrastructure Management, Enterprise Architecture, PMO and Information and Records Management supports Sasria’s digital evolution and operational efficiency.
Appointed: 2024
Qualifications: Bachelor of Science with Honours in Actuarial Science at the University of the Witwatersrand, Fellow of the Actuarial Society of South Africa, Fellow of the Institute and Faculty of Actuaries, Chartered Enterprise Risk Actuary and is currently completing a Master of Science in Climate Change & Development School of Oriental and African Studies at the University of London.
Expertise: Hayley has 12 years of actuarial and risk management experience gained at AON Re, where she advised insurers and reinsurers across Sub-Saharan Africa. She currently leads Sasria’s actuarial, quality assurance and business intelligence divisions. As a Fellow of both the Actuarial Society of South Africa and the Institute and Faculty of Actuaries, she also holds enterprise risk and climate-focused credentials that strengthen data-driven, forward-thinking decision-making. Her passion for sustainable risk solutions and community resilience shapes Sasria’s evolving protection and risk strategy.
Appointed: 2022
Qualifications: Advanced Diploma in Business Management completed at the Management College of Southern Africa, Programme in Management Development at the Gordon Institute of Business Science, Higher Certificate in Short-term Insurance at Milpark Education, Senior Management Development Programme at the University of Stellenbosch and a Diploma in Public & Industrial Administration at the Vaal Triangle Technikon.
Expertise: Themba has established a career spanning nearly two decades at Sasria, following his early tenure at Metropolitan Life. Since his appointment as Executive Manager of Underwriting and Strategy in 2022, he has gained comprehensive expertise across internal auditing, claims management, information technology, underwriting and strategic planning. His passion for organisational synergy and enhanced customer experience continues to support Sasria’s underwriting strength and long-term strategic direction.
Appointed: 2021
Qualifications: Business Management Diploma at Ermelo Technical College, Management Advanced Programme in Economics at Wits Business School, Management Development Programme in Business Management at the University of Pretoria, Master of Business Administration at Henley Business School and Doctor of Business Administration Candidate in the United Kingdom.
Expertise: Muzi Dladla is an Executive Manager at Sasria SOC Ltd, responsible for sustainability, stakeholder engagement, marketing, and communications. He is a seasoned Non-Life and Life insurance specialist with over two decades of experience across senior leadership roles, including Head of Risk and Chief Operating Officer. He is a researcher, writer, and climate- and risk-governance practitioner with a strong focus on inclusive, collaborative solutions to systemic risk. His work spans catastrophe risk modelling, social and natural risk integration, and public-private collaboration. He is currently writing a book on the psychology of the South African protestor. In 2024, he was recognised as one of Africa’s 13 thought leaders by IRMIC Zimbabwe.
Appointed: 2011
Qualifications: Bachelor Procurations at the University of Fort Hare, Bachelor of Laws at the University of Fort Hare and General Management Programme at the Gordon Institute of Business Science, Global Executive Development Programme at the Gordon Institute of Business Science.
Expertise: He oversees Legal, Compliance and Company Secretarial duties, providing strategic guidance to ensure regulatory adherence, strong governance, and risk management. His work supports the Board and Executive team in making informed decisions while maintaining the highest standards of integrity and accountability. Mziwoxolo Mavuso joined Sasria SOC Ltd in June 2011 as Senior Manager: Governance and Company Secretary, a role he held until he was promoted to his current position in December 2014. He is the Head of Compliance and Company Secretary. In addition, he oversees the legal and ethics functions. Before joining Sasria, Mzoxolo Mziwoxolo worked as Company Secretary for the Eastern Cape Development Corporation (ECDC). His management of the governance and company secretarial functions continues to strengthen Sasria’s governance framework and organisational integrity.
Appointed: July 2020
Qualifications: Bachelor of Commerce Accounting, Bachelor of Accounting Science Honors, Chartered Accountant South Africa and Advanced Management Programme for Senior Executives through INSEAD an International Business School.
Expertise: Nkateko draws over 13 years of experience across insurance, finance, audit, risk management and forensic investigations. Since 2015 , she has thrived within Sasria from Head of Internal Audit to Chief Audit Executive before assuming the role of Executive Manager in Claims department. As a registered Chartered Accountant with Advanced Management training through INSEAD, she brings a balanced blend of governance expertise and operational oversight to the claims process. Her focus on accountability, quality assurance and strategic execution reinforces Sasria’s service excellence and institutional stability.
Cash on Premises
This refers to loss or damage to money stored securely at insured premises.
Cash in Transit
This refers to loss or damage to money while being transported between locations.
Owned Plant
This Covers:
Hired-In Plant
This Covers:
Contract Works
This product provides cover for physical loss or damage to the actual works in progress on a construction site, caused by a Sasria peril (service delivery protests, public disorder or civil disruptions.).
What’s covered:
Revenue
This covers loss of revenue often used for service-based businesses without stock or production costs.
Net Profit
Covers the net operating profit the business would have earned if no interruption occurred.
Working Expenses
Covers variable expenses that fluctuate directly with business turnover or production. (e.g., raw materials, commissions).
Advanced Standing Charges
Covers additional fixed costs not normally classified under Standing Charges, if declared and accepted.
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Standing Charges
Covers essential fixed expenses or standing charges that continue even when the business is not trading (e.g., rent, salaries, utilities).
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Gross Profit
Provides cover for loss of gross profit due to a reduction in turnover due to service delivery protests, public disorder or civil disruptions. This cover includes Net Profit + Fixed Costs.
Office Risk Cover
Our Office Cover refers to office risks such as but not limited to office blocks, attorneys’ offices accounting firms, or access-controlled offices with gyms, coffee shops, and day care facilities on site.
Commercial Property
This refers to our Commercial Property Cover against damage or loss to buildings, content, stock and operational equipment.
Domestic Cover
Private Residential Buildings:
This covers physical structures against damage caused by a Sasria peril (strikes, riots, civil commotion, public disorder and terrorism)
What’s covered (included but not limited to):
Household Contents & Personal Items:
This provides cover for contents inside your home and personal items that are lost or damaged due to a Sasria peril (strikes, riots, civil commotion, public disorder and terrorism).
What’s covered (included but not limited to):
Agricultural Cover
South African farmers face a unique set of risks, and when unrest strikes, the losses can be devastating. Conventional Insurance exclude cover for riot, strike, or public disorder, but Sasria fills that gap with specialised protection for the agricultural sector.
Assets That Can Be Covered:
Marine Hulls
Applies to vessels operating in South African waters (inland or coastal) and includes:
Only material damage to the vessel from Sasria perils is covered. Third-party liability or loss of hire is excluded.
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Marine Cargo
Provides cover for goods transported by sea, including associated storage under specific conditions.
Note: Sasria only responds to material damage losses caused by special risks during the period of transit or permitted storage, and within South African territorial limits.
Inland Transit Cover
Sasria provides cover for goods or stock in transit via road or rail within South Africa, against damage caused by special risks such as riots, strikes, and public disorder.
Important: Sasria cover under this class applies only to the load or cargo being transported, not the vehicle itself. Motor vehicles must be insured under a separate Sasria Motor policy.
Goods transported by own vehicles or professional carrier, estimated annual carry values Load limit.
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Agricultural Vehicles
Any self-propelled or towed vehicle primarily used in the conduct of agricultural and farming operations.
Mobile Plant
These refer to mobile plant vehicles that are specifically designed to be used on a construction site and registered to be driven on a public road.
Motor Traders
Motor Traders refers to vehicles in the care, custody and/or control of a motor dealer, a panel beater, or a similar profession.
Buses
These refer to buses which are designed to carry more than 35 persons, including the driver.
Bus Rapid Transit
These refer to vehicles, which are busses that are authorised to operate along a rapid transport lane, in a Bus Rapid Transport system (Rea Vaya, A Re Yeng, MyCiti Bus). They must have the design and capacity to facilitate access of passengers to and from dedicated boarding facilities.
Heavy Commercial Vehicles
These vehicles must be used for commercial purposes, e.g. to carry goods for trade purposes and must have a gross vehicle mass of 3500kg and above.
Light Delivery Vehicles
This refers to vehicles which are typically below the 3500kg mass and are used for commercial purposes, e.g. to carry goods for trade purposes.
Taxis
These are vehicles, which are used as a mode of transport for fare-paying passengers. These include specifically MINIBUSES (having a seating capacity between 9 and 19 passengers, including the driver) and MIDIBUSES (having a seating capacity between 16 and 35 passengers, including the driver).
Claims
The Claims team is central to Sasria’s mission, ensuring the organisation delivers on its mandate during critical times. This involves efficiently validating, assessing, and resolving special risk claims. By working with Agent Companies, the team ensures policyholders are fairly and promptly compensated. Guided by Sasria’s claims philosophy, the department provides professional and seamless service throughout the claims process. Each claim is handled individually, with careful attention to its specific context and details.
Strategy and Underwriting
The Strategy and Underwriting business units are responsible for guiding the organisation’s long-term direction and ensuring its success. It is responsible for managing risk and ensuring profitability by developing and refining underwriting policies, frameworks, and risk selection criteria. The role of the division is to develop and maintain strong relationships with
stakeholders (internal departments and its external partners) to ensure that business objectives are achieved, and customer satisfaction is maintained.
People Management
We understand that people are central to our business and its success, which is what inspires us as a division. We touch on all aspects of people whether it be internally or externally through our departments namely: Human Capital Operations, Learning and Development, Change Management, Facilities Management and Corporate Social Investment.
Stakeholder Management
The Stakeholder Management division is responsible for our relationships with our customers, achieving growth for our brand and identifying and opening up new markets. This helps us focus on creating growth opportunities and identifying opportunities to develop new products and open up new markets. These are achieved through the work of three departments Customer Relations Management, Business Development and Marketing & Communications.
Internal Audit
The vision of the Internal Audit Department is to enable sustainable organisational performance through the maintenance of a sound control environment. The department has a mandate to perform assurance, pro-active and consulting engagements within the organisation in order to add value and improve operations.
Governance
The Governance division establishes fair governance processes within Sasria. Our division creates and keeps open guidance and advice lines with all our shareholders, the Board of Directors and Management teams. The three departments Legal, Governance and Secretariat manage these responsibilities within the division and drive toward meeting them accordingly.
Finance
Sasria’s Finance division is in charge of developing financial strategies that meet the organisation’s objectives. We identify opportunities for sustainable investments, as well as the procurement and the management of the investments. Our objectives are: (1) Provide relevant and accurate financial information on a monthly basis (2) Provide assistance to all business units as required. (3) Prepare annual financial statements timeously. (4) Ensure continuous compliance on procurement regulations. (5) Comply with the investment strategies at all times. (6) Ensure to keep accurate financial records.
Control Functions
The Control Functions division evaluates potential risks and develops approaches to manage the risks. The division also identifies the risk that our business can take to better our chances of short-term and long-term growth and sustainability. The control is managed through the core departments namely, Actuarial Services, Risk Management, Quality Assurance and Business Intelligence.
CEOs Office
The CEOs Office role is to direct Sasria’s operations and to give strategic guidance in order to ensure the organisation achieves its mission, vision and values. The departments that report into the CEOs Office is Internal Audit, Strategy and Culture.
Business Change & Technology
Business, Change and Technology Division, partners in technology and beyond. We drive digital transformation with smart, scalable tech solutions that empower teams, streamline operations, and elevate customer experiences. Be part of the future.
What We Stand For
We believe in the power and promise of South Africa. Our commitment is to:
We stand not only for protection, but for progress.
Our Dual Mandate
We operate with a distinct dual purpose:
Where We Come From
Sasria was born in the aftermath of the 1976 Soweto Uprising — a turning point in South Africa’s history led by brave young voices. Inspired by this legacy, we became the only insurer in the country providing affordable cover for extraordinary events like riots, strikes, and public disorder.
We are a public enterprise listed under Schedule 3B of the Public Finance Management Act No.1 of 1999 and proudly report to the Finance Ministry.
Our Mission
At Sasria, we exist to safeguard South Africa’s future by protecting its people, businesses, and infrastructure against unique, often unforeseen risks, like damage to property due to Terrorism, Public Disorder, Riots, and Strikes.
We offer specialised insurance that responds to events others don’t cover — from civil unrest to politically motivated damage and terrorism.
Appointed: October 2023
Qualifications: Bachelor of Science Honours in Mathematical Statistics, Bachelor of Science and Mathematics, Fellow Faculty of Actuaries in Scotland and an Advanced Management Programme.
Expertise: He is a seasoned financial and risk professional with expertise spanning Actuarial Investment, Finance and Auditing. His experience covers both short-term and life insurance, where he applies strategic insight to manage risk and drive sustainable value. With a strong foundation in Human Capital, Social Responsibility and Ethics, he brings a people-focused approach to governance and decision-making. His work reflects a commitment to integrity, resilience, and long-term growth across the financial services sector.
Appointed: October 2023
Qualifications: Certified Director, Bachelor of Science Cum Laude, Chartered Enterprise Risk Actuary, Fellow of the Actuarial Society of South Africa, Master’s in Business Administration, Certificate in Investments from the Institute of Actuaries in the United Kingdom and Post-Graduate Diploma in General Management.
Expertise: With a passion for purposeful leadership and sustainable growth, she brings a unique blend of expertise in strategy, innovation, and ESG principles guided by King IV. Her background spans Actuarial science, Investments, and Risk Management, paired with a strong foundation in Finance, Audit, and Combined Assurance. She also offers deep insight into Legal and Compliance matters, helping organisations navigate complexity with integrity and vision. Her work reflects a commitment to Ethical Governance.
Appointed: June 2020
Qualifications: Chartered Accountant South Africa.
Expertise: Leveraging her extensive background in Audit, Risk Management, and Corporate Investigations, she combines a sharp analytical mind with strategic insight to safeguard organisational integrity. She doesn’t just identify risk, she strengthens the entire foundation of the company. By leading rigorous governance investigations and board evaluations, she fosters a culture of ethical leadership and empowers boards to perform at their best, ensuring transparency and sustainable growth for the entire organisation.
Appointed: July 2020
B Juris MAP B Hons Insurance and
Risk Management
Refilwe has 30 years’ experience in insurance. She served as Deputy CEO of the South African Insurance Association, where she was responsible for the insurance industry’s motor insurance, legal and compliance portfolios. She joined AIG South Africa in July 2010 as the Country Compliance Officer.
In 2013, she was appointed as the Compliance Leader for Africa responsible for South Africa, Kenya and Uganda, and Middle East and Africa Regional Head of Compliance in 2018. She was also instrumental in the insurance industry’s legislation and regulations debates under the Parliamentary Portfolio Committee of Finance until June 2010. Before joining SAIA in 2007, Refilwe held various portfolios in Hollard Insurance.
Appointed: June 2020
Qualifications: Masters in Mercantile, Law Bachelor in Law (s) LLB, B Juris, Advanced Diploma in Labour Law, Advanced Diploma in Intellectual and Property Law.
Expertise: Desmond is a qualified Legal Administration professional with extensive experience in drafting and advising on collateral securities on loans, mergers and acquisitions as well as judicial management.
Appointed: June 2020
Qualifications: BCompt CTA, Chartered Accountant South Africa and Harvard Business School Executive & Leadership Development Programme.
Expertise: Sathie has extensive Auditing, Accounting, Forensics, Consulting, and Tax experience. He is an expert in financial reporting using IFRS and GRAP, with strong ethical and professional values.
Appointed: June 2020
Qualifications: Master’s in Management, Postgraduate Diploma Production Management in Japan, Executive Development Programme at Wharton Business School and a Fellow of the Institute of Directors.
Expertise: A strategic thinker with expertise in Human Capital Management, Investment Planning and Remuneration Structuring. With a focus on aligning talent with business objectives, they design performance-driven compensation models and guide investment decisions that support long-term growth. Her integrated approach helps organisations build resilient teams and achieve sustainable success.
Appointed: June 2020
Qualifications: Master’s in Business Administration, Diploma in Company Direction, Post Graduate Diploma in Business Administration, Leadership Development Programme and National Higher Diploma.
Expertise: He is a strategic leader with expertise spanning Risk Management, Corporate Governance, and Business Strategy. He combines deep knowledge of Insurance and Audit with a sharp understanding of Information Technology and Human Capital, driving resilient, forward-thinking organisations.
Appointed as Chairperson: January 2024
Appointed as Non-Executive Director: June 2024
Qualifications: Master of Science from Howard University before obtaining her Post Graduate Degree at Wits University. She also has a post Doctorate Fellowship from the University of California Los Angeles.
Expertise: She is a highly driven leader with in-depth experience, with a passion for strategy development and execution, business and product development, sales distribution, marketing strategy and people development.
Appointed: May 2024
Qualifications: BCom Accounting Honours, Executive Development Programme and Chartered Accountant South Africa.
Expertise: Dirk offers more than 20 years of financial management experience across public and private sector environments. Prior to joining Sasria in 2024, he led key portfolios in financial reporting, planning and analysis, treasury, procurement and corporate governance. He combines financial discipline with analytical problem-solving and a strong focus on value-based decision-making, enabling meaningful contribution to corporate strategy formulation and evaluation. His forward-looking mindset and commitment to financial integrity reinforce Sasria’s fiscal sustainability and growth agenda.
Appointed: April 2022
Qualifications: Fellow Insurance Institute of South Africa and Post Graduate Diploma in Management.
Expertise: With over three decades of experience in the insurance industry, Mpumi has held senior leadership roles at Santam, Standard Bank, Alexander Forbes, Land Bank Insurance Services and Constantia Risk & Insurance. His expertise spans strategy development, claims optimisation, customer centricity and financial capital management, supported by a strong foundation in corporate governance across both private and public sectors, including PFMA and King IV principles. With ethical leadership and collaborative stakeholder engagement, Mpumi continues to strengthen Sasria’s organisational resilience and guide its long-term strategic direction.
